Refund Policy

Refund Policy for TheLuxeLanding

Effective Date: 4/20/2025

At TheLuxeLanding, we take pride in delivering high-quality, personalized relocation concierge services. We understand that plans can change, and we are committed to working with our clients fairly and respectfully when it comes to cancellations and refunds.

General Refund Policy

Due to the customized nature of our services, refunds are offered on a case-by-case basis and are subject to the specific terms outlined in your signed service agreement.

Refund eligibility depends on:

The type and scope of services already rendered
Third-party services already booked on your behalf
The amount of advance notice provided
Administrative or planning work already completed

Cancellation Policy

Notice within 7 business days of scheduled services: Partial refunds may be issued, minus any administrative or coordination fees.
Notice less than 7 business days before service start: Refunds may not be available, particularly if third-party services or reservations have been secured.
Last-minute cancellations (within 48 hours): Generally non-refundable, but we will evaluate on a case-by-case basis.

Non-Refundable Items

The following are typically non-refundable:

Fees for third-party vendors (e.g., movers, cleaners, utility setup services) once booked
Completed concierge services, consultations, or planning sessions
Deposits or retainers after a project has been initiated

Refund Requests

To request a refund, please email us at paxton@theluxelanding.com with the subject line Refund Request – [Your Name], and include:

Your full name and contact information
The service(s) purchased
Reason for the request
Supporting details or documentation, if applicable

We will review your request within 5–7 business days and notify you of our decision.

Processing Refunds

If a refund is approved:

It will be processed back to the original payment method
Refunds typically appear within 5–10 business days, depending on your financial institution
You will receive a confirmation email once your refund is issued

Questions or Concerns

If you have questions about our refund policy, please don’t hesitate to contact us:

📧 paxton@theluxelanding.com
📞 (208) 899-5970
📍 210 Western Ave. Allston, MA 02134

Thank you for trusting TheLuxeLanding. Our goal is to ensure your relocation experience is as seamless and stress-free as possible.